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Insurance Claims

Recorded statement transcription and claims reports

INSIGHT helps adjusters and SIU teams turn recorded statements and claim interviews into speaker-labeled transcripts and structured claim reports that reviewers can act on the same day.

Who it is for
  • Claims adjusters handling recorded statements
  • SIU and special investigations teams
  • Independent adjusting firms
  • TPA documentation teams
What you can create
  • Recorded statement summaries with attributed answers
  • Claim interview reports keyed to claim numbers
  • Loss description narratives with timeline details
  • Discrepancy notes for follow-up questions

The workflow

Upload your recording

Audio or video up to 50 MB, in formats like MP3, WAV, M4A, and MP4. English, Spanish, and German are supported.

Review the transcript

Speaker labels and timestamps on every segment. Rename speakers before generating so the report reads correctly.

Choose a report template

The Insurance Claim template structures loss descriptions, statement summaries, and discrepancy notes. The Interview template works for shorter follow-up calls.

Export the draft

Download as PDF, Word, or plain text. Transcripts also export as TXT, SRT, or VTT.

Review and finalize

Verify names, facts, quotes, and conclusions against the recording. The draft saves you formatting time; the judgment stays with you.

Why claims teams use it

Statement write-ups are the bottleneck between the interview and the file review. INSIGHT drafts the summary while details are fresh, keeps exact wording available in the timestamped transcript when a dispute turns on what was actually said, and shields claimant identifiers before text reaches a cloud AI model. Every report carries an integrity hash, so you can show a stored report has not been altered since generation.

What INSIGHT does not do

  • It does not replace professional judgment or make decisions for you.
  • It does not make legal, HR, insurance, law enforcement, or compliance determinations.
  • It does not verify facts, identities, or statements automatically.
  • It does not replace evidence-management or case-management systems.
Human review required. INSIGHT generates drafts to support documentation and review. It does not make legal, HR, insurance, law enforcement, or compliance decisions, it does not verify facts automatically, and it is not a substitute for professional judgment or evidence-management systems. Always review transcripts and reports before official use.

Related: see sample reports, browse all twelve templates, read how sensitive recordings are handled, or compare plans.

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